Choosing the perfect maid agency among the hundreds in Singapore isn’t the simplest of tasks. Or is it? Well, it all depends on whether you know what to look for. Here is a list of the signs that you’re right on the money with a specific agency.
One with a Solid Reputation
You’re better off with a service that has created trust with clients over the years. In other words, the Best Maid Agency in Singapore should have positive vibes all around it from happy customers. The client’s opinion, whether good or negative, can help you figure out what you’re likely to get with a specific agency.
When analyzing reputation, be sure to check the number of years the service has been up and running. A ten-year-old agency with lots of positive feedback, for instance, will make a better choice than a new one with a handful of reviews. And, speaking of reviews, read independent, unbiased reviews. Put differently, seek a second opinion on top of what you can see at the agency’s official website.
One with a High Retention Rate
A good maid agency will attract (and retain) clients and maids. And, to get access to this information, all you need to do is to visit the Ministry of Manpower (MOP) site and click on the service you want to research on.
Why is the retention rate essential? It is an indicator of the agency’s quality of service. Of course, a high percentage is a sign that maids tend to stay with the same employer for long, in most cases more than one year. While the industry average is about 47%, choose an agency that has over 50% retention rate.
One That Has no Issues with Authorities
You can check an agency’s demerit points on MOP’s website. For starters, demerit points show that the service has had problems with regulators. Avoid working with such agencies. It is crucial to check if the agency has accreditation from the relevant agencies. One that supplies the Philippines or Indonesian maids, for instance, must get accredited by both embassies.
One with an Excellent Customer Service Desk
You don’t have to wait for hours (or days) to get your issues sorted if you’re dealing with a maid agency that’s worth your money. More than that, the customer service staff should be knowledgeable about the industry and provide useful information. Plus, they should be open and straightforward on the charge and pricing packages.
One with an Online Presence
Make no mistake about it – you need to choose an agency that’s reachable through the phone. Still, we’re living in the era of internet connectivity. So, you must make sure that you choose a service that has a website. A serious agency should provide a “live chat” feature on their site where customers can get help at the click on a button. Besides, a website offers a convenient place where you can read customer reviews and find more about the service.
One with Through Quality Check
A responsible agency wants to establish long term business with its clients. It also strives to retain maids for the longest time possible. One of the easiest ways to do so is to offer discounts and incentives to its customers.
Most importantly, the agency takes its staff through intensive training to ensure that they can match the demands of the current job market. The long and short of it is that the service works to provide and meet the needs of its customers and employees in every aspect.
The Bottom Line
Not every maid agency is worth your attention. You must, therefore, get well acquainted with the basics of choosing the right service. Never ignore things such as poor customer service or negative feedback from previous customers. In other words, do enough research before deciding to work with a specific company.
Also, make sure that the maid agency doesn’t overcharge you. While you’ll demand value in return for your cash, you don’t have to pay a hefty amount. Find out more about the current market rates so you can have an idea of how much you will pay. Of course, you can ask for a discount, especially if you’re on a tight budget.