There are many ways to take your message to the people on Instagram. One of the best ways out there is to use Instagram Direct Messaging (DM). Using this tool, you can ask for feedback from users, notify the contest winners, reveal exclusive updates and provide special deals, as well as tell your new followers about your business.
You can use the Dm to target a maximum of 15 individuals, which makes it the best way to reach a target group of users. However, the use of the DMs doesn’t stop here; you can use it to send even apologies or find out more about a certain user.
Today we look at how you can grow your brand using Instagram DMs.
Handle Test Runs
Before you can go ahead and launch a new product or service, use DMs to test it out on the loyal followers that you know can offer honest feedback. Give your followers a few services or products to test and ask them what they think about it.
You can also use the DMs to ask for an opinion on an upgrade to a product or service. This gives you crucial insight before you make the decisions regarding the number of products to get out into the market. It also enhances your relationship with the follower because they see that their opinion is vital.
Learn About Your Followers
Another benefit of using DMs is that you can get valuable information about the followers. Some of the followers will send you DM regularly, make sure you take time to understand what they are saying and try to read out some patterns from it. Using the information, you can adopt their communication style when engaging them on Instagram. This helps you resonate with your audience and engage them the right way.
When you identify the users that DM you regularly, you can check out their profiles and look at their interests to approach them much better.
Enjoy Extended Networking
It is common to provide follow-up for people that you meet with who you think offer some value to your business. What you can do when you get DMs is to converse with them so that you create a relationship. This relationship helps you create a network that brings in more business.
You can also enjoy the networking feature when you use group messaging. You can easily connect with a group of people that you met on a forum.
Offer Customer Service
Remember that your Instagram account is not all about putting up posts and responding to comments – it is also a platform on which disgruntled customers come to vent their anger. The best way to diffuse such a client is to send a direct message with a request to talk to them personally. This is the best way to diffuse such an issue.
Some customers might not vent their anger publicly but might want to get to you through direct messages. When this happens, you can easily take to them via the messaging tool, which makes it easy and more personal.
Enhance Customer Relationships
The final benefit is that of connecting with your customers at a deeper level than before through personalized messaging. You can send holiday messages and other special day messages through the DM tool to connect with your users much better. Want to know how to send these DMs? Visit The Small Business Blog for a helpful guide.
Instagram gives you the Direct Messaging tool to help you talk to your audience in their inboxes. This means you can engage the users individually so that you get closer to them. With the DM tool, you can also resolve issues faster than before.